shopping guide
About your order
Q1. Can I reserve products?
A. Products for which reservations are accepted will be announced on the product page as "Pre-order items."
For pre-ordered items, we will include precautions in the product comments, so please read them carefully before making your reservation.
Q2. Can it be bundled together?
A. Yes.
However, depending on the status of your order and the size and quantity of the product, we may not be able to combine the items in one package. In that case, please check your shipping email from us.
Q3. I accidentally pressed the order button twice...
A. We will process the cancellation, so please contact our store first.
Please note that we may not be able to contact you after the product has been shipped.
Q4. I would like to change the color, size, or product after placing my order.
A. Once you have contacted us, we will confirm whether it is possible to change the product and then contact you.
Please note that if the item has already been shipped, we may not be able to accept it.
Q5. I would like to cancel.
A. Once you have contacted us, we will confirm whether it is possible to cancel and then contact you.
Please note that we may not be able to accept your order if it has already been shipped.
In addition, returns and exchanges will not be accepted in the case of customer-related reasons such as ``the size does not fit'', ``it is different from the image'', ``you made a mistake in your order'', etc.
Regarding delivery
- ▶︎Q1. Regarding the arrival date of the product
- ▶︎Q2. Can I choose the delivery company?
- ▶︎Q3. How much does the shipping and cash on delivery fee cost?
- ▶︎Q4. Can I change the delivery address?
- ▶︎Q5. Can you ship overseas?
- ▶︎Q6. Can you deliver it by mail?
- ▶︎Q7. What will be the shipping charge if I bundle it with a free shipping product?
- ▶︎Q8. I haven't received my product?
- ▶︎Q9. Can I specify the delivery time?
Q1. Regarding the arrival date of the product
A. It depends on the delivery area and time of order, but delivery will be on the second day or later at the earliest from the date of order.
You can select the available delivery date and time when placing your order, so please select your desired date and time.
*If you place an order without specifying a date, your order will be delivered on the shortest date (2 days or later from the date of order).
Q2. Can I choose the delivery company?
A. Only Sagawa Express is available.
Q3. How much will the shipping and cash-on-delivery fees cost?
A. Shipping fee is 550 yen nationwide. (Free shipping for purchases over 22,000 yen (tax included))
Cash on delivery is available through Sagawa Express e-collect, and payment is due upon receipt of the product.
In that case, the cash on delivery fee will start from 330 yen.
(Customers who purchase over 22,000 yen (tax included) will receive free shipping, but payment fees will be charged separately.)
Q4. Can I change the delivery address?
A. It is possible to change the shipping address, but if there are bundled items, the bundling service may not be available, so if you wish to change the delivery address, please be sure to contact us.
Q5. Can you ship overseas?
A. We are very sorry, but our store does not ship overseas.
Q6. Can you deliver it by mail?
A. We apologize for the inconvenience, but due to product protection reasons, we only use Sagawa Express for shipping.
Q7. What will be the shipping charge if I bundle it with a free shipping product?
A. If the item is bundled with a free shipping product, shipping will be treated as free.
Q8. I have not received my product.
A. Please check the delivery status from the shipping email we sent you, or contact us.
Q9. Can I specify the delivery time?
A. You can specify the delivery time during the following times.
·in the morning
・12:00-14:00
・14:00-16:00
・16:00-18:00
・18:00-21:00
*Customers using a specified delivery date and time are requested to keep this in mind as delays in arrival time may occur due to weather or traffic conditions.
About returns and exchanges
Q1. Are there any conditions if I want to return or exchange an item?
- If there is a clear defect such as dirt or damage that is not the responsibility of the customer.
- If a product different from the one you applied for is delivered
- Unused products within 7 days after delivery due to the above reasons
*In that case, we would like to confirm our response to returns/exchanges, etc., so please contact us.
・If exchange/return is not possible
- If more than 8 days have passed since the product arrived
- For lingerie and earrings
- If a part of the product or accessories is lost due to the customer's responsibility.
- If the product is soiled or damaged due to the customer's responsibility
- If you are advised at the time of sale that exchanges or returns are not possible.
- If the product tag has been removed from the product
- If you have used the product even once
- If the item has been altered (hemmed, etc.) or washed
- If the image is different, etc. due to the customer's convenience
- Exchange for a different product
- Others If we determine that we cannot accept exchanges or returns.
- Depending on the environment in which you view the page (display settings, etc.), the color may look slightly different from the actual product. Thank you for your understanding.
Q2. There is a problem with the product, can I exchange or return it?
yes.
When we receive the product, we will first check that there are no mistakes, and if the product is unused or unworn within 7 days of receiving the product, we will refund or exchange it. In that case, we would like to confirm our response to returns/exchanges, etc., so please contact us.
MARYLIN MOON online shop
Business hours: Weekdays 9:45-18:30 (closed on Saturdays, Sundays, and holidays)
TEL: 06-6445-0505
FAX: 06-6445-0506
MAIL:
About payment
Q1. What payment methods are available?
You can use credit card, Amazon Pay, Rakuten Pay, and cash on delivery.
【credit card】
[Amazon pay]
You can shop using the shipping address information (address book) and credit card information registered on Amazon.co.jp.
Simply click the "Pay with Amazon Account" button, log in using the email address and password registered with Amazon.co.jp, and select your shipping address and credit card information to make your purchase.
[Rakuten pay]
Rakuten Pay is a service that allows registered Rakuten members to make online payments easily, securely, and economically on sites other than the Rakuten Group. With Rakuten Pay, you can smoothly make payments using the credit card information you normally use, and you can also use and accumulate Rakuten Points.
Click the "Pay with Rakuten ID" button on the order confirmation screen and complete the payment procedure on the Rakuten website. To use Rakuten Pay, you need to register a credit card in your Rakuten member information.
If you would like to use Rakuten Pay, please select Pay on this site from the cart screen and select Rakuten Pay as your payment method.
*Cannot be used for pre-ordered products.
[Cash on delivery]
When the product is delivered, please pay the shipping company in exchange for the product.
WALANCE online shop has introduced Sagawa Express's cash on delivery service ``e-Collect'', which allows payment by credit card and debit card in addition to cash payments. You can choose to pay by cash, credit card, or debit card when you pay the delivery company.
Please check the link below for details.
e-Collect Safe and convenient cash on delivery service
*Cash on delivery fee will be charged for each shipment to one destination.
*Cash on delivery cannot be used if the total payment amount exceeds 300,000 yen.
*Cash on delivery cannot be used if the delivery is to someone other than the recipient.
*Cash on delivery is not available in some areas.
*If paying by credit card, payment may not be possible depending on the signal strength of Sagawa Express' payment terminal. Please note that in that case, you will be required to pay in cash.
*If paying by credit card, payment may not be possible depending on the signal strength of Sagawa Express' payment terminal. Please note that in that case, you will be required to pay in cash.
| Purchase amount (tax included) | commission |
|---|---|
| 1 yen ~ 9,999 yen | 330 yen |
| 10,000 yen ~ 29,999 yen | 440 yen |
| 30,000 yen ~ 99,999 yen | 660 yen |
| If the amount is 100,000 yen or more | 1,100 yen |
Q2. Is it possible to change the payment method after placing an order?
yes. Please be sure to contact our store directly.
However, please note that we may not be able to respond if the product has already been shipped.
Q3. Can you issue me a receipt?
yes. We will send it along with the delivery note when shipping the product.
Q4. Can I use cash on delivery?
yes. We use Sagawa Express for cash on delivery.
After receiving your order, we will notify you of details such as payment amount and shipping date.
*This item will be handled by Sagawa Express e-Collect. (Cash, credit card, debit card accepted)
*Cash on delivery fees will be borne by the customer.
About the product
Q1. Will sold out items be restocked?
A.We apologize for the inconvenience, but please contact us using the inquiry button on each product page.
We also recommend that you subscribe to our newsletter, as we will send you information on popular products via e-mail newsletter as soon as they become available.
Q2. I don't understand the size items or how to read them...
A.Please refer to the information below for each size.
Regarding email support
Q1. I am not receiving the email newsletter.
A. There may be an error in the email address you registered, or your mailer (email software) may be treating the email as spam, so please check your email settings.
Also, regarding e-mail newsletters, etc., we send them to e-mail members depending on the date and time, so it may be busy. Please note that in this case, there may be a significant delay in the arrival of your email.
Q2. I sent an email, but I haven't received a reply.
A. We will respond to emails within 3 business days at the latest.
If you have not received the email, please contact us using the inquiry form .
Q3. I have not received the order confirmation/shipment completion email.
A. There may be an error in the e-mail address you registered, or your mailer (email software) may be treating the e-mail as spam, so please check your mailer settings.
We apologize for the inconvenience, but if there is a rush of orders or if the reception/shipping process is extremely busy, there may be a delay in email responses and delivery. In that case, we will notify you on the top page, so please check there as well.